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Customer Service Magic
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- Set new standards for service excellence in your organization
- Give employees effective tools for handling problem customers
- Understand the 4 simple steps to creating satisfied customers
- Identify the crucial ingredients to calming down the irate customer
- Help staff solve their customer problems, empower employees and create problem solvers instead of whiners
- Customers only have 3 complaints; Time, Cost & Quality. Learn the most effective phrases for dealing with these complaints
- Learn the perfect phrases for customer service
1 Day Training - Front Line Staff, Supervisors, Managers
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Outcomes
Discover the 4 stages where customer service can break down
Identify employee’s customer service strengths and weaknesses in these 4 stages
Develop an individual improvement plan with customers
Practice new and effective techniques in real worklife scenarios
Know your customer’s “Complaining Style” and how to handle it
Raise and refresh customer service standards for excellence
Overcome personal barriers and excuses to giving excellent service even to unreasonable customers
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