Testimonials

I heard first hand the differences in employees ability to manage calls in a much more professional manner. In one day Joan and Ed were able to influence their self-confidence in directing the call and softening their tone.

Jan Stapler, PMI Delta Dental

Outstanding! After 20 years of hearing seminar leaders I've not heard any better.

Col. Mark Hall, U.S. Air Force

Joan even made a positive impact on our resistant employee.

Tony Ramos, Medical World Communications

Joan is an effective and dynamic presenter. This program is a big hit with employees.

Alma de Garcia, Training, City of Los Angeles

Another great seminar! Joan and Ed are valuable assets toward the personal and professional growth of our employees.

Michael Gorelick, Benefit Equity

We can't wait to have you back, everyone loved it and got so much out of it they are still talking about it.

Valerie Klung, Blue Shield

These classes should be mandatory! The information is so valuable in understanding each other at work and at home.

Gail Greene, Director of Security, Los Angeles Department of Water & Power

Our people are still talking about the personality styles, they were fun and easy to remember and use. It's made such a difference in how we relate to each other.

Tierney Viterri, Dept of Transportation, District of Columbia

References upon request